How Mizzou Soccer Player Ashlyn Mills Shows Her Caring Heart Off the Field

For University of Missouri soccer player Ashlyn, volunteering with Caring Hearts and Hands of Columbia  isn’t just an extracurricular—it’s a calling rooted in a personal mission of compassion.

After losing a close family friend who was in hospice care, Ashlyn saw firsthand how treatment at the end of life can vary drastically. “I knew I wanted to be a part of the change,” she shared. That desire led her to CHHC, a local nonprofit hospice alternative dedicated to treating both patients and caregivers like family.

Ashlyn first came across CHHC while filling out an online application to get involved. From the moment she stepped through the doors, she felt an immediate connection. The warm welcome she received and the organization’s deep commitment to truly caring for people—not just managing their care—made it clear she had found the right place.

What started as a standard inquiry through an online form quickly became something more personal when Volunteer Coordinator Deb Portell reached out directly to schedule a tour. From that first interaction, Ashlyn sensed something different—CHHC felt like family – felt like home – and its mission deeply aligned with her own values.

Now a consistent volunteer—committing to one or two shifts a week—Ashlyn balances her time on the field with her work at CHHC, driven by a long-term goal of entering the pediatric medical field.

Her first experience supporting a family through the death of a loved one left a lasting impression. In that moment, she realized that offering comfort didn’t always require the right words—sometimes, simply being present was what mattered most. Through her time at CHHC, she learned the importance of listening deeply and validating pain without needing to solve it.

The sense of purpose Ashlyn found at CHHC quickly extended beyond her own experience. She began sharing the impact it had on her with her teammates, and soon, other players from the Mizzou soccer program joined in.

What sets CHHC apart, Ashlyn says, is the way it treats everyone—from patients to caregivers—as family. “Even when someone has to go to a bigger hospital, I still think about them.”

To anyone considering volunteering, Ashlyn emphasizes that CHHC is far more than a typical hospice program—it’s a place that feels like home. It’s where every moment spent and every gesture of care truly matters, offering volunteers a chance to make a real, lasting impact in people’s lives.

As we celebrate National Volunteer Month this April, we extend our deepest gratitude to Ashlyn and every volunteer who has walked through our doors. Your time, presence, and heart make CHHC what it is—a place where love and dignity are never in short supply.

Wingert grateful for work with CHHC

Karen Wingert is one of CHHC’s volunteer caregivers. With a history in hospice and physical therapy, Karen brings a wonderful perspective and skills to the team. Let’s get to know her!

How did you get involved with Caring Hearts and Hands? 

I worked with the hospice team in Kansas City, and felt like I had found my niche. Since then, I’ve dedicated my practice both as an RN and a physical therapist to patients with cancer. When I heard about Caring Hearts, I knew it was just where I belong.

What roles do you typically take on as a volunteer? 

I am a caregiver for our guests and their families. I just took on the additional role to provide orientation to our new volunteers.

What do you find most rewarding about your volunteer work? 

Our guest, their families and friends, and of course, the outstanding volunteers and staff.

What would you tell someone considering volunteering with CHHC? 

I always feel my spirit is more open and grateful when I leave our house than when I arrive for my shift.

Can you share a bit about yourself outside of CHHC?

I live on a lake, which is very peaceful, and love sharing it with my family and friends. My husband, Sam, died last December. I have two adult children, nine grandchildren, and my mom is 95. I am grateful for all aspects of my life.

Do you have any specific memories or stories from volunteering that come to mind? 

I cannot select a specific memory because there are so many. First thing that came to mind is the many hugs from guests and families, and standing in tribute when one of our guests leave our house for their forever comfort of Heaven.

Gerke finds satisfaction, fulfillment volunteering with CHHC

Patty Gerke has been volunteering with Caring Hearts and Hands since the beginning. She’s a core volunteer who has always helped with training and orienting people. Let’s take a moment to get to know Patty!

How did you get involved with CHHC?

I worked at Boone hospital in the late 80s and early 90s. And I guess somehow my path crossed with Doreen and Jackie. And then a couple years ago, Doreen reached out to me on Facebook, and then she wanted to meet for lunch. So we met for lunch. She told me about the organization, and I was very excited about it. It sounds like something I’d want to be involved with. She wanted me to be on a committee or a board, and I’m like, no, I don’t really want to do that. So when it came closer to time for them to open, she reconnected and I agreed to be a caregiver, took the caregiver training, and it’s been a big part of my life ever since.

It came at a good time in my life. I’m a seven-year breast cancer survivor and had a lot of complications after treatment, so I had to put my profession as a registered nurse on hold. When I was starting to feel like myself again, I needed to be able to give back. I’ve never worked that much with palliative care. I did work when I first got out of nursing school in the mid 90s at a small hospital in Booneville, and we had some hospice patients there, and both of my parents died of cancer and, for the most part, had a pretty peaceful death. So I’ve always been passionate that it’s the gift that we can give others to let them die in peace and dignity. And that’s the model that I tried to to do there when I’m a caregiver, and, of course, to help the families, too, so the families can understand the dying process and how they can help their loved one. So I’m usually there twice a week. That’s kind of how I got started.

What experiences outside of CHHC help your work there?

Not really just, you know, my nursing background and having two parents that passed away from cancer. I also took care of a friend the last three weeks of her life. She was 50 when she passed away from kidney cancer. I feel like it’s a gift. I feel like I definitely get more than what I give.

It’s really neat to get to know the guests and their family members. That’s not always possible, but I always talk to them like they know what’s going on, like they’re alert. I’m not afraid of touching. I’m a big believer in, when you’re talking to somebody, to sit there and hold their hands and be patient and be willing to have them open up to you. I get a lot of satisfaction and fulfillment getting to talk to them and knowing how we’re going to help them pass peacefully, and knowing that they won’t be alone, that we’ll keep them as comfortable as possible and keep their family involved.

What would you say is the most rewarding part of volunteering here?

Getting to know the guests, and, like I said, letting them die with peace and dignity. And of course, working with the other volunteers. I feel like we were hand picked, especially the first four volunteers. It just seems like if there’s a need, the community has been so supportive. Or past family members, have you said, What do you need? So seeing the families being so grateful for our services, and seeing the relief as the caregiving and the stress is taken away from them.

What draws you to CHHC’s mission?

The minute families walk in to tour, it’s like they automatically feel relaxed. The environment of the house is so peaceful and calming. And you know, to see them come in and feel like the weight of the world has been taken off of them, and they know that their family is going to be okay here. And then the guests too. I mean, we’ve had several guests that, as soon as they got in their room, their disposition totally changed, especially when they most people do know why they’re coming, which, when you think about it, that’s a big deal. You know you walk in, come in the door, and you know that this is going to be your last stop. So being able to provide that comfortable, peaceful, as painless as possible an environment.

What about you? What do you like to do for fun?

I have four daughters, one in Wichita, one in Texas, and then I have two daughters in Boonville and three grandkids. So spending time with my grandkids. I walk a lot. I enjoy yoga. My happy place is the beach. So I’ve been traveling a lot. So, traveling, spending time with family, being outdoors.

Thank you, Patty, for all that you do!

Aldens understand need for compassion

For husband and wife Mike and Rockie Alden, a common value brings them to Caring Hearts and Hands: compassion. These two volunteers help keep the house and yard clean and welcoming, bringing their experience from other non-profit work as well as their hearts to serve others.

How did you get involved with Caring Hearts and Hands?

Rockie: I ran into Cindy Daugherty a few years back and she shared the vision with me. My mother was in a hospice house in Arizona, and I saw and felt how important it was. I told her I wanted to be a volunteer.

Mike: I was aware of Caring Hearts and Hands through Rockie’s interest, involvement and training.

What work do you do with them? 

R: I went through the training for caregiver, but I do not have a medical background so I am training with someone right now. I usually sign up as the house volunteer and take care of laundry and light cleaning, as well as make food as needed, and I can usually shadow the caregiver at the same time.

M: I am a part of the outdoor maintenance team. We are a group of volunteers that maintain the yard work, do snow removal and support outdoor efforts of the house and property.

What draws you to the organization’s mission?

R: It offers amazing compassion not only to the guests but also the families and loved ones. And it provides a much-needed service for those that are at the end of life, allowing them dignity, peace and the best setting possible.

M: Understanding we have a need for compassionate, dignified and respectful care and support in our community is what impresses me about the mission of CHHC. Knowing that we have an organization with support people that are compassionate, competent, committed and provide servant leadership is a blessing for the guests of CHHC, the families, the friends and our community.

What experience do you have outside of CHHC and how does that help your work there?

R: I have been fortunate to do a lot of volunteer work and have interfaced with a lot of people in a lot of settings. I can use those skills to help others that are experiencing a different phase of life’s journey.

M: Rockie and I have been fortunate to be involved with and learn from so many incredible people and organizations in Columbia and mid-Missouri. Those experiences with non-profit, civic, community and city/county organizations, combined with working at the University of Missouri has provided me with an informed perspective that assists me with CHHC.

What do you do for fun/to destress? 

R: I like to exercise, read, travel, spend time on our family property and do crafty things.

M: I work out, work at and enjoy our farm in Callaway County, travel with Rockie, and live vicariously through our kid in Boston. And read… I really enjoy learning.

What is the most rewarding thing about CHHC? 

R: I think two things: Making people feel comfortable when they need it the most and allowing family members to be there for their family emotionally. Since they don’t need to worry about the care, they can enjoy this last time together without stress. I love the home and the new people I’m meeting and working alongside. I am really enjoying this work! It is super rewarding!

M: Providing a welcoming and comfortable home for the guests and families/friends at CHHC is really special. Knowing there is a place of peace, comfort and support combined with a welcoming and loving culture is amazing. CHHC is a gift to so many!

Antal brings experience, creativity, empathy to CHHC

Caring Hearts and Hands of Columbia (CHHC) is only possible through the help of dedicated volunteers. It takes a special, passionate team to keep everything running and provide the best care for their guests. One such volunteer, Linda Antal, brings helpful experience from her work at Boone Hospital and empathy learned from her parents to both write policies and serve as a Caretaker Volunteer.

How did you get involved with Caring Hearts and Hands? 

I got involved with CHHC through my association with Jackie Reed and Dorreen Rardin. I worked with both of them at Boone Hospital, and Dorreen recruited me to help. 

What work do you do with them? 

My first project was volunteering at Lights for Love several years ago. After becoming a member of the Operations Committee, I volunteered to write the policies and procedures for CHHC. In a weird way, I like writing policies and developing forms that support the processes that need to be followed. I used samples from other hospice houses as a starting point, made them our own and then presented them to the Board for approval. Since orientation involves education about the policies and forms to be used at CHHC, I also wrote the orientation manuals used for the caregiver and house volunteer classes. I continue to tweak the policies and forms to make them work better for us, but now I am also a caretaker volunteer. 

What draws you to the organization’s mission? 

I have had several family members who were on hospice before they passed away—most specially, my husband and mother. I experienced first-hand the comfort and caring hospice can provide. After retiring, I wanted to give back and thought I’d like to be involved volunteering for one of the local hospice agencies. CHHC came along instead!

What experience do you have outside of CHHC and how does that help your work there? 

I am a registered nurse and retired from Boone Hospital after working there for 39 years. I spent the last 25 years of my career working in leadership positions where one of my responsibilities was maintaining the policies and procedures for nursing. This prepared me well for my work at CHHC!

What do you do for fun/to destress?

Doing something creative is my best way to destress. I like all forms of needle arts (knitting, crocheting, embroidery, etc.), making junk journals and working in our flower beds. I also became a Master Naturalist last year and am enjoying volunteering in parks and outdoor spaces to spread native plants and knowledge about our ecosystem and the importance of preserving it! 

Can you tell us more about your family / where you’re from? 

I grew up in Hermann, MO with seven brothers. My mom and dad handed down a strong work ethic and taught all of us kindness, the importance of taking care of our earth, and empathy and compassion for others. I now live in Ashland with my daughter, her husband and two grandchildren – Emma (14) and Lucy (10). I am so lucky to be able to see my grandchildren every day and be part of their lives.  

What is the most rewarding thing about CHHC? 

I find the care of our guests the most rewarding aspect of my involvement with CHHC. I was not at the bedside for the last several years of my nursing career and feel so fortunate to be able to provide hands-on care again. Dying is a sacred time in the lives of our guests, and I am privileged to be a part of it.

ForColumbia volunteers beautify Social Model Home

Thanks to the efforts of #ForColumbia, and incredible volunteers across the community, the exterior of Caring Hearts and Hands of Columbia saw an incredible transformation.

A group of nearly 20 volunteers from community organizations like The Crossing and Our Lady of Lourdes came together to trim back bushes and trees, weed overgrown garden beds, power-wash a privacy fence, construct a new section of privacy fence, replace screens on the screened-in porch, and create a walkway to a lovely playhouse.

“This has been incredible,” says Kasey Kronk, operations director of Caring Hearts and Hands. “The transformation in just a few hours is a testament to our entire model. We want to be a community home: a home for the community, supported by the community. And this shows that it’s possible!”

ForColumbia, founded in 2015, brings Christians together to serve the community together. This nondenominational effort brought people together, many who had never heard or or seen Caring Hearts and Hands of Columbia. Volunteers spent three or six hours, enjoyed lunch, took tours of the home, and got some serious work done! 

To learn more about a social model home, and end-of-life care, check out the resources page.

Making a positive difference in a difficult time

Caring Hearts and Hands operates fully through the help of volunteers like Jan Asbury, who serves on the Operations Committee and works passionately to bring as much peace as she can to end-of-life guests.

How did you first hear about Caring Hearts and Hands?

I heard about CHHC from Dorreen Rardin, who told me about the plans for the house and asked if I was interested in volunteering. 

How long have you been involved with CHHC? 

I’ve been on CHHC’s Operations Committee for about a year.

What draws you to the organization’s mission?

I have said for years I felt this area needed a hospice house. After learning about CHHC, I loved the idea of opening a social model end-of-life home instead. A home where one can spend their last days in a loving, respectful, caring environment that can meet their physical, spiritual and emotional needs with their loved ones at their side. The fact that this care will be free of charge is just icing on the cake!

When you talk to others about CHHC, what resonates with them?

When I speak with others about CHHC, I get very positive responses. I get the feeling that they see the need for such a home in Columbia and are pleased that one will be opening soon.

Where are you from?

I was born in Ohio and lived in Indiana and Alabama before moving to Hallsville when I was eight. I currently live in Fayette.

Tell us about your family and/or those closest in your life.

I have been married to my husband, Doug, for 35 years. I have two children and their spouses and two grandchildren, who I absolutely adore and love. 

What do you hope to accomplish as a volunteer?

My goal is to provide a peaceful caring environment for the guests and their families. I hope to be a blessing to those I encounter and make a positive difference during a difficult time. I look forward to the blessings I will take away, too.

Daugherty dives into the CHHC mission as volunteer

The work of Caring Hearts and Hands of Columbia isn’t possible without the help of volunteers. Cindy Daugherty is just one such volunteer. She current serves on the Board of Directors and works passionately to draw attention to the mission of Caring Hearts and Hands of Columbia.

How did you first hear about CHHC? 

“I met Jackie [Reed] at Boone Health when my mother broke her hip. She was a palliative care nurse at Boone. Jackie told me about her idea for Caring Hearts and Hands, and I was immediately interested.”

How long have you been involved with CHHC? 

“I have been helping with the mission for about nine months.”

What draws you to the organization’s mission? 

“When my father insisted on dying at home, it was incredibly hard. No one is prepared for the issues that come with caring for someone in final days. I wish that this home had been open then.”

When you talk to others about CHHC, what resonates with others?

“I think anyone who has been a caregiver for someone can relate to the mission of Caring Hearts and Hands. My own children now relate after watching what I went through caring for my father. All generations will benefit from the CHHC home. While discussing death is hard, and no one wants to think about it, knowing that this resource will soon be available is an incredible comfort.”

Where are you from? 

“I am born and raised in Columbia.”

Tell us about your family and/or those closest in your life. 

“I have a son Scott, and daughter, Erin. I’m blessed with four grandchildren who I love spending as much time with as possible. I also have a sister, two brothers and lots of nieces and nephews. We get together often and always have. I’m also blessed with fantastic friends. Family and friends are central to my life.”

What do you hope to accomplish as a volunteer?

“While on the board, I would like to accomplish one thing: to open Columbia’s first alternative care home for those in their final days.”